Do you only service macs?
Yes that's our expertise! Especially making your Mac last for years to come. If your Mac needs attention start here.
How can I make an appointment for mac service?
Start here. If we can assist you we'll email & text you with instructions on how to make a curbside appointment.
HOW DO YOUR PRICES COMPARE?
We're competively priced and give you pricing options as well. Text us at 929-416-1256 and we can provide a general quote.
Can you repair any mac?
Yes, but every Mac is not worth repairing. If that's the case, we'll just say so and recommend a refurbished Mac to match your needs for the next 3-5 years.
What do you charge for diagnostics?
Nothing up front. And only $29 after if service is declined.
Do I need a diagnostic if i already know what's wrong?
Yes. We do our own diagnostic testing, and your information is also added into the ticket.
How long does the diagnostic take?
1-2 business days. We also have same day diagnostic for an additional cost.
what's your turnaround time for repair?
Generally 1-3 business days if the part is in stock. If we need to special order it, up to 2 weeks. Special orders usually apply to Apple's newest Macs.
Do you WARRANTY your work?
Yes. We provide a one-year warranty on batteries and memory. Other parts carry a 60-day warranty against manufacturer defects. Software is not covered.
Are you apple authorized?
No. Apple Authorized means you can service in-warranty units. However, we're fully Apple Certified to service any out-of-warranty units, including those affected by accidental damage that AppleCare won't cover.
What other services do you provide?
Professional Data Recovery and Remote Support.
What Payment Methods Are Accepted?
The usual suspects...Visa/MC/Amex/Discover. We've also been paid with apple pie (true story).
Do you sell mac parts?
Yes. Those among the DIY crowd can look here.
What are your hours?
We're open 1PM-5PM Monday to Thursday by appointment only.
I have a different question
Sure, send us a text to 929-416-1256. Human beings are standing by.